Support Work Assistance

A support worker can assist you with:

Guidance on how to use the Support Worker Service

  • You should discuss your requirements with a Disability Adviser and devise a timetable of when you require support, this should be given to the Disability Support Office.
  • Any changes to your weekly support requirements should be communicated directly to the Disability Support Office by 12 pm on Wednesday of the week prior to when support is requested. The DDS cannot guarantee to accommodate requests for support received after this time.
  • When meeting your support worker, you need to make yourself known to them. They will be wearing a name badge.

Please contact the support office if your arrival to a scheduled class is delayed or if you cannot find your SW or ENT at your scheduled session. (See above for office contact)

Support Office Contact Details
Room: F006 & F007 (Treforest)
Opening Hours: Mon-Fri 8.30-4.30pm
Tel: 01443 482798
Text Only: 07797 809279
Email: disabilitysupport@southwales.ac.uk

  • Any changes to your timetabled support must be communicated to the Support Office not your note taker.

In order to ensure support we need you to provide us with some essential information such as Start and finish time of lectures and room number.

If you miss scheduled support you will be contacted by the Support Office to provide a reason for your absence.

If we are given less than 24 hours notice of cancellations or if you miss sessions your funding body will be charged and the time allocation deducted from your allowance.

Please be mindful of this and make us aware of any changes as early as possible.

Information Relating to Absences

  • You are required to inform the DDS of any intended absence with as much notice as possible. The minimum period of notice which will normally be accepted is 24 hours prior to the time for which support has been arranged.
  • If you do not attend or cancel support with less than 24 hours notice on 3 occasions during a term, you will be contacted by a Disability Adviser to discuss.

Every week you will receive an email to your student account asking for confirmation of support you have received; an email response is required for invoice purposes

Financial Implications

Your funding body will normally only pay for 2 missed sessions in one academic term. Therefore, if you are absent without notification for 2 prearranged sessions in an academic term, you may be responsible to cover the cost personally.