Support and Assistance

A support worker can assist you with:

Guidance on how to use the Support Worker Service

  • You should discuss your requirements with a Disability Adviser and devise a timetable of when you require support, this should be given to the Disability Support Office.
  • Any changes to your weekly support requirements should be communicated directly to the Disability Support Office by 12 pm on Wednesday of the week prior to when support is requested. The DDS cannot guarantee to accommodate requests for support received after this time.
  • When meeting your support worker, you need to make yourself known to them. They will be wearing a name badge.

Please contact the support office if your arrival to a scheduled class is delayed or if you cannot find your SW or ENT at your scheduled session. (See above for office contact)

Support Office Contact Details
Room: F006 & F007 (Treforest)
Opening Hours: Mon-Fri 8.30-4.30pm
Tel: 01443 482798
Text Only: 07797 809279
Email: disabilitysupport@southwales.ac.uk

  • Any changes to your timetabled support must be communicated to the Support Office not your note taker.

In order to ensure support we need you to provide us with some essential information such as Start and finish time of lectures and room number.

If you miss scheduled support you will be contacted by the Support Office to provide a reason for your absence.

If we are given less than 24 hours notice of cancellations or if you miss sessions your funding body will be charged and the time allocation deducted from your allowance.

Please be mindful of this and make us aware of any changes as early as possible.

Information Relating to Absences

  • You are required to inform the DDS of any intended absence with as much notice as possible. The minimum period of notice which will normally be accepted is 24 hours prior to the time for which support has been arranged.
  • If you do not attend or cancel support with less than 24 hours notice on 3 occasions during a term, you will be contacted by a Disability Adviser to discuss.

Every week you will receive an email to your student account asking for confirmation of support you have received; an email response is required for invoice purposes

Financial Implications

Your funding body will normally only pay for 2 missed sessions in one academic term. Therefore, if you are absent without notification for 2 prearranged sessions in an academic term, you may be responsible to cover the cost personally.

If you wish to make use of this support and it has been agreed by a Disability Adviser, you should read the following instructions on how to effectively use the service. Support Workers are allocated to aid you to complete your work. They are not allowed to influence you (directly or indirectly) or provide you with their own opinions on your work, and need to remain impartial at all times.

Support workers are therefore allowed to:

  • Collect materials from around the library; e.g. books, journals
  • Assist with researching on-line resources from key words or references provided by you.
  • Read out materials to you.
  • Copy information into a handwritten/typed form at your instruction.
  • Only read materials that you have suggested, e.g. they may read the index so you can decide which chapters/journals will be relevant to the work you are completing.
  • It is up to you which material you wish to use for your work and whether it is relevant to your requirements. i.e. if your support worker does an Internet/journal search for you they then should only read out the search results, so that you can decide what material you would like to use.
  • You therefore must decide by yourself how your written work is worded and what information is relevant.
  • It is therefore important to remember that the use of support workers for reading and research support is to supplement your own self-study.

Support workers are not allowed to:

  • Prompt you; it must be your own work.
  • Never give you their opinion

This is not an exhaustive list, if there are any situations that have not been covered, just ask the DDS

The support of a note taker or electronic note taker for lectures and seminars may be identified during your discussion with a Disability Adviser or through a Needs Assessment report.

Guidance on how to use the Note Taking Service

Any changes to your timetabled support must be communicated to the Support Office by 12pm on Wednesday not your support worker (SW) or electronic note taker (ENT).

Required information: Start and finish time of lecture and room number.

You must give the support office a minimum of 24 hours notice of any cancelled support. Anything less than this and your funding body will be invoiced for the full duration of the session.

Support Office Contact Details
Rooms: F006 & F007 (Treforest)
Opening Hours: Mon-Fri 8.30-4.30pm
Tel: 01443 482798
Text Only: 07860 033225
Email: disabilitysupport@southwales.ac.uk

When meeting a SW or ENT you will need to make yourself known to them. They will wait at the room you have informed us of and will be wearing a name badge. Preferences regarding format of notes should be communicated to the Note taker at the start of the session.

Please contact the support office if your arrival to a scheduled class is delayed or if you cannot find your note taker at your scheduled session.

Every week you will receive an email to your student account asking for confirmation of support you have received; an email response is required for invoice purposes.

  • Hand written notes will be received at the end of each class.
  • Electronic notes will be received within 48 hours of the class and sent to your student email account.

Notes in Absence

In certain circumstances notes may be taken in your absence. If this is the case, you may be required to provide medical or other documentation for the period of absence.
Consideration will be given to the nature of your disability/health, the likely impact of not having notes on your continuing study and other relevant factors. Making this decision may also involve contacting your funding body.

It is important to note that note takers cannot support you in ways other than instructed by the Disability Support Office.

Confidentiality of Service

All note takers will treat information which they are aware of regarding a student as confidential and will not identify a student or pass on any confidential information to anyone including lecturers without the students consent. Note takers adhere to the Student Services confidentiality code

Information Relating to Absences

  • You are required to inform the DDS of any intended absence with as much notice as possible. The minimum period of notice which will normally be accepted is 24 hours prior to the time for which support has been arranged.
  • If you do not attend or cancel support without 24 hours notice on 3 occasions during a term, you will be contacted by a Disability Adviser to discuss.

Financial implications

Your funding body will normally only pay for 2 missed sessions in one academic term. Therefore, if you are absent without notification for 2 prearranged sessions in an academic term, you may be responsible to cover the cost personally.

You will receive an email from the service asking to confirm support. You are required to respond to this email. This provides verification that you have received the support and enables the DDS to reclaim the cost of your support from your Disabled Student Allowance.

If you have been diagnosed with a Specific Learning Difficulty (SpLD) such as dyslexia or have evidence of a medical condition, you may be eligible for one-to-one study skills tutorial support, which can be provided through the DDS.

To access tutorial support, you will need to meet with a Disability Adviser to discuss your requirements and funding options.

The purpose of this support is to equip you with the skills to become a more independent and confident learner, in order to meet the academic demands and standards of your course.

If you have been recommended a Specialist Study Skills Tutor, you will receive an email from the DDS which gives your Study Skills Tutor’s contact details. Make contact!

How to use Study Skills Support

You and your Study Skills Tutor should negotiate a time and place to meet. This includes agreeing who will be responsible for booking the room. Before this meeting, the Study Skills Tutor will have had an opportunity to familiarise themselves with your difficulties by reading, for example, your SpLD Assessment report. If you are in receipt of funding, this session is re-claimed from your funding body and is taken from your overall allocation of Study Skills Tutor support hours.

It is the student’s responsibility to provide the work for each session such as an essay that you have been working on, although the Study Skills Tutor will have some tutorial packs covering things like essay structuring, which they can use with you. Tutorials usually take place face to face.

In your first session, your Study Skills Tutor will go through a Learner Development Document (LDD) with you. This is updated after each session and documents what you have achieved. You should also provide information on your assignments and due dates. This way the Study Skills Tutor can ensure that each tutorial is focused and help you to stay on-task. Although Study Skills Tutors do offer guidance with spelling and grammar, you are still expected to use the tools available to you to check your own work, such as Google, Word spell-check/thesaurus and prescribed software.

Study Skills Tutorials – what to expect

Each session is facilitated by the Specialist Study Skills Tutor although this still requires your own input. The focus is on the areas of difficulty which have been identified in your Needs Assessment report.

Support ideas include:

Planning and structuring essays
Breaking down assignment questions
Help to clarify exactly what you are trying to say
Help with organisation (work & self)
Revision techniques/strategies
Strategies to manage difficulties such as limited attention, memory
Guidance on using the IT packages you’ve been given

What we don’t do:

Correct every single spelling/grammar error (although we do guide you on how to do this)
Offer a proofreading service
Change your words/content

THE OWNERSHIP OF THE WORK MUST BE YOURS!

It’s up to you to get the most out of your Tutorial sessions so be prepared and schedule sessions in good time, so that you can use the feedback to adjust your work. Don’t be afraid to ask if you don’t understand something – we are here to help!

If for any reason you would like to be allocated an alternative Study Skills Tutor, you should contact ddsadviser@southwales.ac.uk

Information relating to absences

There are times when we are all affected by the unexpected! If this happens and you are unable to attend, we require 24 hours notice. This should be via the contact method agreed between yourself and your Study Skills Tutor. If you give less than 24 hours notice, your Study Skills Tutor will be paid for 1 hour of work and your funding body will be charged. You will also ‘lose’ that hour of support from your overall time allocation.

Student Finance also ask us to provide them with a reason for your absence, so your Study Skills Tutor will need to ask you for this. Only 2 such absences are allowed to be claimed for per term. Once this has happened, you then need to meet with an Adviser/Senior Disability Co-ordinator to discuss the problems you may be facing and how we can support you going forward.

Absences with more than 24 hours notice are acceptable but you should always try to re-arrange the session at this point, by suggesting some alternatives to your Study Skills Tutor. Remember, they are there to support you so that you can achieve your graduation goals!

At every tutorial, you will be asked to sign a timesheet to show you have attended your session. Each month, you will be contacted by our Disability Co-ordinator office and asked to confirm the support which you have received that month. This is in a table. If you are happy that you have received this support then just send a quick email back to say that. If not, state where you think the error is. These steps enable us to demonstrate that you are receiving your support. It also allows the DDS to reclaim the costs of your tutorial sessions from your funding body.

Financial implications

To ensure you get the most out of your tutorial support, your Study Skills Tutor will spend an hour familiarising themselves with your background information by reading your DDS file. This may involve reading through relevant information that may help your Study Skills Tutor to support you; for example, your Diagnostic Assessment report and your Needs Assessment report. Please be aware that this hour’s preparation will be taken reclaimed by the DDS from your funding body as part of your overall yearly allocation of tutorial support hours.

The timesheet checks stated earlier allow us to reclaim costs from your funding body.

Your funding body will normally only pay for 2 missed sessions in one term year. Therefore, if you are absent without notification for 2 prearranged sessions, you may be responsible to cover the cost personally at a rate of 60 pound per hour.